mVPN
Support

Help

Quick answers for common issues. If you get stuck, we reply fast.

Email: support@mvpnapp.net Platforms: native iOS app and manual non-iOS profiles
Fastest support: email support@mvpnapp.net with your account email + approximate time of the issue.

Choose the correct connection method

On iPhone or iPad, connect inside the native mVPN app using its complimentary daily allowance. Website data packs are separate and are only for manual WireGuard profiles on the supported non-iOS platforms below.

Android Official WireGuard Play Store page macOS Official WireGuard Mac App Store page Windows Official WireGuard installer Linux Official WireGuard install guide

How to use a manual profile on a supported non-iOS platform

  1. Install the official WireGuard app for your device.
  2. Open your mVPN account and create a VPN profile for that device.
  3. Import the profile using Download .conf, Show QR, or Copy config.
  4. Turn the WireGuard tunnel on inside the app.

These manual profiles and any website-purchased data pack do not unlock or extend access in the native iOS app. For iPhone or iPad, choose a location and connect directly in mVPN.

1) I can’t connect

  • Make sure you are signed in.
  • Try re-issuing the VPN configuration (the app may rotate keys).
  • Check that your network allows UDP traffic.

2) Why does another device get disconnected?

mVPN currently allows up to two active manual profiles per account. Each profile is a separate WireGuard peer for a supported non-iOS device.

3) What to include in a support email

  • Your account email
  • Approximate time of the issue
  • Your location and network type (Wi-Fi / cellular)
  • If possible: screenshot of the error

4) Legal

Review our Privacy Policy and Terms.