Support
Help
Quick answers for common issues. If you get stuck, we reply fast.
Fastest support: email support@mvpnapp.net with your account email + approximate time of the issue.
1) I can’t connect
- Make sure you are signed in.
- Try re-issuing the VPN configuration (the app may rotate keys).
- Check that your network allows UDP traffic.
2) Why does another device get disconnected?
mVPN currently allows one active device per account. When you connect from a new device, the previous device may be logged out and its VPN keys revoked.
3) What to include in a support email
- Your account email
- Approximate time of the issue
- Your location and network type (Wi-Fi / cellular)
- If possible: screenshot of the error
4) Legal
Review our Privacy Policy and Terms.